ASUS & HP Laptop

Case Study: Asus Laptop Data Recovery After Physical Damage from a Fall

The Problem

A client’s Asus laptop was accidentally dropped from a sofa, causing severe physical damage to the internal hard drive. After the incident:

  • The laptop produced clicking, beeping, or grinding noises, indicating mechanical failure.
  • The client took it to a local computer repair shop, which confirmed physical damage to the hard drive’s platters, read/write heads, or motor.
  • The drive contained important personal and work-related data, making recovery a top priority.

Since a mechanically damaged hard drive cannot be accessed normally, the client required professional cleanroom recovery services to retrieve their files.

Our Expertise in Hard Drive Data Recovery

With 25 years of experience, our team specializes in:
✔ Recovering data from physically damaged hard drives
✔ Repairing broken read/write heads in a cleanroom environment
✔ Extracting data from failing platters using forensic imaging techniques

Diagnosis & Recovery Process

Upon receiving the damaged Asus laptop, our engineers conducted a detailed forensic assessment of the hard drive. The key findings included:

  • Read/Write Head Crash – The drive heads were misaligned due to impact, causing the clicking noise.
  • Platter Damage & Motor Issues – The fall had slightly scratched the platters, affecting data readability.
  • Drive Was Not Detected by BIOS – The system could not recognize the hard drive, making direct recovery impossible.

To successfully recover the client’s critical data, we implemented a multi-step forensic hard drive recovery strategy:

Step 1: Cleanroom Repair & Drive Stabilisation

  • The damaged hard drive was opened in a cleanroom to prevent contamination.
  • Replaced the faulty read/write heads with donor parts from a matching hard drive model.
  • Carefully realigned the drive heads to allow temporary data extraction.

Step 2: Platter Inspection & Forensic Imaging

  • Conducted a platter surface scan to check for scratches or unreadable sectors.
  • Used specialized data imaging tools to create a sector-by-sector copy of the intact data.

Step 3: File System Reconstruction & Data Recovery

  • Rebuilt the damaged NTFS file system and recovered missing directory structures.
  • Extracted and reassembled fragmented files from damaged platter sectors.

Step 4: Data Integrity Verification & Secure Transfer

  • Conducted a full file validation check to confirm recovered data was intact.
  • Successfully transferred the recovered data to a new external storage device for the client.

The Result

We successfully recovered 98.9% of the client’s data, including:
✅ Business and work documents
✅ Personal photos and multimedia files
✅ Project files and archived data

The client was able to access all critical files, ensuring no permanent data loss.

Why Choose Us for Asus Laptop Data Recovery?

✅ 25 Years of Expertise – Specialists in hard drive damage and forensic recovery.
✅ Cleanroom Repairs – Ensuring safe recovery from physically damaged drives.
✅ Advanced Imaging & Data Extraction – Recovering data from damaged platters.
✅ Fast & Secure Process – Protecting sensitive data while minimizing downtime.

If your Asus laptop has suffered a drop, clicking noises, or hard drive failure, contact our expert data recovery team today for professional assistance!